Contributing to sustainable growth through a structured approach to systems operation and management services, as well as business process outsourcing
Concept
Raising the corporate value of our customers through future-oriented operation and management services
An information system demonstrates its true worth under actual business operations. Therefore, CAC's operation and management solutions emphasize an accurate understanding of customer business strategies and operational characteristics. This approach leads to optimized systems operations that meticulously address customer needs and timely respond to the evolving business environment. Moreover, through this involvement, CAC is able to propose future improvements by identifying process issues, a capability that is also a big part of CAC's systems operation and management. Consequently, we aim to strengthen customer competitiveness and corporate value, utilizing proactive systems operations that focus on the next step, which is CAC's fundamental operation and management solution.
Approach
Systematization and standardization of expertise in operation and management
CAC constructs systems operation and management structures from three perspectives: the operation and management process, including operational procedures and management standards; the technologies to sustain the process, such as related tools; and the organizational structure for executing the process. CAC-IP, our unique systematized expertise in operation and management, is the foundation of our methodology. Operations are safe and efficient as a result of applying CAC-IP as the standard to all areas of our operation and management business.
Operation and Management Methodology
Establishment of an ITIL-compliant methodology for operation and management
ITIL (IT Infrastructure Library), which was compiled by a British organization to capture the best practices in systems operation and management, has been accepted as an international standard. CAC has monitored ITIL from early in its history and had drawn from it for the development of CAC-IP to enhance the quality of our service.
Service Lineup
Outsourcing services to meet all customer operations needs
CAC's operation and management solutions encompass a wide domain, from the operation of PC servers to mainframes and networks. We meet all customer needs related to application operation, including monitoring services, infrastructure systems operation, application management of operation systems, IT training, and security management. Service delivery options span the on-site, remote, and centralized modes.
- Operation Consulting
- Operation process improvements through our extensive knowledge of operation and management
- Systems Operation
- Systems operation services for managing mainframes, networks, and servers, to ensure stable, 24/7 operation of customer information systems
- Application Operation
- Operation services with in-depth knowledge of both customer businesses and applications to ensure customers smooth implementation of their businesses
- Desktop Services
- On-site user support, from introduction to upgrades and troubleshooting for both hardware and software
- Data Center Services
- A variety of services related to infrastructure, circuits, and disaster recovery in cooperation with NTT Communications Corporation
- Help Desk and Call Center
- Call center and help desk operation support for customers, from consultation to introduction and operation
- Security Services
- Security environments that correspond to the degree of associated risk, including system introduction, security policies, and support for the establishment of security measures, as well as vulnerability scanning and server monitoring
BPO (Business Process Outsourcing)
BPO services that improve customer operational performance and services
CAC promotes business process outsourcing (BPO), in which we take full charge of the operations and systems that are necessary for customers to execute their businesses. Extending beyond the simple outsourcing of operations, our BPO takes full advantage of the technologies, IT expertise, and operational experience we have gained over the years to optimize and visualize customer operational processes and contribute to improved operational efficiencies and service levels.
