CAC provides best practices to customers using its Global Delivery Model.
Conventional models that are used for providing services by owning a certain amount of resources according to each overseas base are limited when it comes to the service menu, cost, flexibility, and speed. CAC leverages on its alliances with partners and utilizes its Global Delivery Model with integrated resources at its Global Delivery Centers such as in India and China to provide a wide-ranging service menu at the best prices.
CAC has made achievements in the financial, pharmaceutical, and manufacturing fields since it was established over 40 years ago. In addition to such original CAC solutions, an extensive service menu is available based on collaboration with alliance partners.
Industry Service Menu | Solution Service Menu
By using CAC's Global Delivery Center, on-site resources can be minimized for allocation, and a global support system is in place for responding quickly to customer location needs.
One of the first challenges with globalization is overcoming the communication gap caused when multinational resources are used. CAC has the right personnel at proper locations in order to bridge such gaps and support smooth service implementation and operation.
In addition to cost reduction through outsourcing to areas where personnel expenses are lower, CAC is also able to reduce costs by facilitating process improvement and standardization, allowing services to be provided at lower cost.
CAC has developed a support system with a Global Delivery Center and service bases in each region, which means that comprehensive customer support can be provided 24 hours a day, 365 days a year to any region.
CAC has a solid management system based on project managers who have advanced skill and experience to ensure smooth communication with customers and who can implement flexible management using multinational personnel. In addition, by organizing a management / training system based on management personnel, CAC promotes standardization and service improvement through continuous personnel development in order to ensure stable services.
Trying to ensure similar skillset resources at multiple bases is not efficient. Utilizing Global Delivery Centers in India and China, CAC is able to integrate and flexibly allocate resources so that resource utilization can be made more efficient.